We are sorry to hear that this may have happened to you. Despite our efforts to ensure safe delivery, accidents do happen during transit.

In the first instance, contact us as soon as possible. we might ask
for photographic evidence of any issues with your order.

Please note that we cannot accept any claims for damaged items after 14 days of delivery.

You have 14 days from delivery to notify us that you wish to return an item - you do not need to give a reason.

We aim to issue all refunds within 14 days of return, applicable charges apply - please see our returns and refunds page.

Yes, just notify us within 14 days of delivery that you wish to make a return and we will do the rest for you. You can request a return by emailing us sales@jenningsandcox.co.uk or by submitting a return request through our online portal here.

We offer free delivery to most of the UK, Wales and Scotland* using our network of trusted couriers. We can also deliver anywhere else in the world - just contact us for a quote!

*Free delivery applies to UK mainland addresses only, with the exceptions of the Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Ireland, Northern Ireland and the Channel Islands. If the delivery address falls within these areas then a member of our team will be in contact with a shipping quote

Yes, we have several locations and would love to see you! You can see our locations here

We aim to dispatch all orders as soon as possible in order to make way for new pieces. Our couriers have regular routes up and down the country and most orders are delivered within a week.

You most certainly can - just select the collection option at checkout.

Contact us as soon as possible either via telephone on +44 7725183140 or by email sales@jenningsandcox.co.uk.

We will try our very best to accommodate such changes however this is not always possible.

As a small business, it is simply not possible to offer free returns especially on our larger pieces and therefore, we do charge for returning an item which is deducted from the refund amount. The charge will vary depending on the size of the item being returned - the exact amount will be confirmed to you as soon as a return request is submitted.